Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to FastBeetle Services LLP.

FastBeetle Services LLP is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The FastBeetle app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the FastBeetle app won’t work properly or at all.

You should be aware that there are certain things that FastBeetle Services LLP will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but FastBeetle Services LLP cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, FastBeetle Services LLP cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, FastBeetle Services LLP cannot accept responsibility.

With respect to FastBeetle Services LLC’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. FastBeetle Services LLP accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

The Customer (henceforth referred as "You") agrees and accepts that the use of the Services provided by FastBeetle Services LLP (FB) is at your sole risk and further acknowledge that the Company disclaims all representations and warranties of any kind, whether express or implied.

You shall ensure that You will not indulge in any of the following activities while using the service asking the service provider to break any Police and/or government rules for any purpose (especially getting the service faster). The service provider has the right to refuse such a request by You.

You agree and acknowledge that the use of the Services offered by FB is at Your sole risk and that FB disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

Without prejudice to the above, FB makes no representation or warranty that the Services will meet the customer’s requirements. In all circumstances FB’s liability is limited to the service fee paid by You for the transaction in question.

FB will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

FB shall be entitled at any time without giving any reason to terminate the request for services from You.

If You have any complaint in respect of the Services, you must inform FB of the same in writing within 24 hours of using the Services of FB.

FB shall not be liable for any conduct or behavior or actions of third party service providers. However, FB encourages you to notify it of any complaints that you may have against the service provider that you may have hired using FB's services.

Partners will only run Your errands as per your instructions. In the interest of user privacy, partners do not check any bags or packages for any contents. You are solely responsible for the contents of the packages.

Scheduling and rescheduling a task depends on the availability of FB partners at the time of scheduling and at the time of running the task. Should you choose to reschedule a task at a later point in time it will be considered as a new task.

Under no circumstances can we run any tasks which are immoral or unlawful in nature. FB reserves the right to refuse to perform any tasks on the grounds of such tasks being immoral/unlawful/banned. FB may also refuse to perform any task on the grounds that such task is prohibited under any contract to which we are party.

To help the service provider to serve you better, please provide as much information as possible regarding the task.

The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when You use the mobile phone to request a service. The location based information will be used only to facilitate and improve service offerings to You.

In the event your task requires the purchase or sale of any product or service, such product or service is provided to you from a third party merchant. Any grievance with such product or service should be raised with such merchant. You understand and acknowledge that except for the Services, FB by itself does not sell or provide any such product or service. FB is not responsible for the quality, merchantability or fitness of such product or service.

It is clarified and is to be understood that FB is an intermediary as per the Information Technology Act, 2000

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. FastBeetle Services LLP does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at info@fastbeetle.com.